FAQS
WHAT BRAND ARE YOUR HEATERS?
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The heaters we quote on and supply have parts and components from various suppliers. They run on the main Chinese diesel heater software but its becoming increasingly difficult to find a single brand that have the all the quality of parts you'd want. This is why we have various suppliers for the individual components and construct and fully test the units in house before installation.
On the Craft'A'Camper supplied heaters, we throw away anything that isn’t stainless steel and swap them out with mostly British made parts, it’s important the clamps under the vehicle are strong enough to put up with our salty winter conditions and awfully maintained roads... We replace all the temperature sensors with a more reliable brand, use a higher quality fuel line with stronger clamps like those you’d find on a motorcycle fuel system and do a series of other improvements to ensure they always meet our strict safety requirements. We also do these upgrades for our peace of mind when it comes to your customer warranty. Just note too, we're authorised installers for the Latvian made AutoTerm heaters which can ordered in.
Warranty is different per product. Everything supplied and installed gets at least 12 months. The information is given at the bottom of each products description on our marketplace. Also take note that we offer free extended warranty for some products if paid in advanced in full or part by using CODE: PAY50% at checkout. We also offer the extended warranty to members of certain groups on facebook. T&C's apply.
WHAT IS THE 'OUT OF AREA FEE'?
For installs between September - April, there will be NO CHARGE for your area if you are on the mainland. Out of these months the out of area charge will fluctuate depending on demand for your area. If there is a charge, this will range between £10-£50 but most of the time there will be no charge for where you are – It’s always best to get in touch before making a booking to confirm if we have ‘no charge’ dates for you location.
DO YOU DO FULL CAMPER CONVERSIONS?
Yes! However, we have quite the waiting list for these. It's best to message us first and then we can discuss availability. Smaller 'mini conversion' jobs may be brought forward but larger jobs will need to be discussed in detail.
WHAT PAYMENT METHODS DO YOU TAKE?
Through our website we accept: Debit/Credit card payments or PayPal. For payments on the day of the job we accept: Debit/Credit card payments, Bank transfer or cash – We can also accept PayPal transfer, but any fee’s must be covered by the customer
DO YOU HAVE ANY REVIEWS?
We only launched our Facebook page in August 2021, this is where you'll find reviews and feedback. Our previous website wouldn't allow us to transfer reviews here, so they're lost forever! We can assure you we have 1000's of happy customers though.
ARF YOUR HEATER 2KW OR 5KW
Quoted heaters are 5kw. These are recommended as the more reliable heaters for ALL vans. They're quieter, more efficient and have so far been the superior over the 2kw. There's lots of misinformation out there so don't be fooled by advice from self-certified experts. If you're looking for a smaller 2kw unit, we recommend budgeting for the AutoTerm heaters.
WHERE ARE YOU BASED?
We are based in Scotland, but we run a fully mobile service coving the entire mainland UK. We try to schedule in jobs within the same area at the same time. This allows us to pass the savings on to you.